Frequently asked questions

DESIGN CONSULTATION AND CUSTOM-MADE PIECES:

How can I book an appointment for a custom-made piece?

You can schedule an appointment through this link.

How much is your price range for custom-made pieces?

The price range ultimately depends on the final silhouette and embellishments used for the piece. It would be best if you could send us a peg/inspiration through our email  info@ateliercarlene.com, so we are able to give you a more accurate price range. We also recommend that we book you a design consultation with our designer so she can discuss the details and provide a sketch for you during the design consultation.

How much is your entourage package?

The price range ultimately depends on the number of bridesmaids and the final silhouette and embellishments used for the piece. It would be best if you could send us a peg/inspiration through our email  info@ateliercarlene.com, so we are able to give you a more accurate price range. We also recommend that we book you a design consultation with our designer so she can discuss the details and provide a sketch for you during the design consultation.

What’s the usual time frame for having a custom-made piece done including the fittings?

It usually takes 4-6 business weeks including the fittings (not applicable for Bridal).

What’s the usual time frame for a Bridal gown?

It’s best to start early when planning to have a custom bridal gown made. The minimum is 6 months before your wedding day to ensure that everything is perfect on the day itself. We expect minimal changes along the design process, so the time frame would be around 4-6 months.

What’s the usual time frame for entourage?

The usual timeframe for the production of entourage typically starts a minimum of 7 months before the actual event including the fittings.

Do you accept rush orders?

For rush orders, kindly please email us at info@ateliercarlene.com, so we can see if we can accommodate or not.

I want to have a custom-made piece made, but I’m currently not in the Philippines. How can we go about this?

We can do online consultations wherein we discuss the design and guide you in taking your measurements. For further questions, kindly email us at info@ateliercarlene.com.

ORDERS & SHIPPING:

What delivery options do you offer?

• Metro Manila Standard Delivery – PHP 100
• Metro Manila Same-day Delivery – This option is only applicable for orders made before 2 PM. Should you wish to receive your orders on the same day, kindly reach out to us at 0915 268 3765, or message us on Instagram so we can arrange delivery as soon as possible.
• Nationwide – PHP 300
• International – Atelier Carlene ships internationally through DHL. Prices may differ depending on the location and the size of the parcel. Should you wish to purchase outside the Philippines, choose the International Shipping option and fill up the order form so we can get back to you regarding the delivery price that should also be shouldered by the client.

I ordered the wrong size. Can I exchange my online store purchase?

Yes, you may exchange the item with a different size so long as it’s the same item and you return it within 2 days of receiving it in the same condition you have received it (with tags and packaging).

How do I book a return courier?

Kindly email us at info@ateliercarlene.com before exchanging an item and booking a return courier so we can directly coordinate with you.

What is your refund policy?

We do not do refunds. Rest assured that we thoroughly check the condition of the items before we ship them to you. Should there any be concerns, feel free to email us at info@ateliercarlene.com.